Want to improve your online sales process?
Looking for tips to connect with prospects and customers on your social channels?
With the right plan, you can enhance people’s social media experience and generate more sales.
In this article, you’ll discover seven tips to improve your ecommerce using social media.
#1: Provide Sales Support With Native Chat
Native chatting (or “conversational ecommerce”) is using the messaging services within each social network to automate, customize, and personalize your communication.
With higher retention and engagement rates, these apps have quickly become the go-to choices for customers who want to connect more directly with businesses. In other words, if you’re not using chat apps to automate confirmations (and yes, even to sell), you’re missing a huge social ecommerce opportunity.
However, approach automated chat apps (like Facebook Messenger Bots) with caution. It’s too easy to cross over from the human to the inhuman side of conversational commerce.